Frequently Asked Questions
- I only see a few items, do you sell other stuff?
- What is the schedule for new items?
- I missed yesterday's deals, can I still get something?
- How do I return a product?
- What are my payment options?
- Why do I have to pay shipping on individual units?
- What are my shipping options?
- Can I track my order?
- Do you ship internationally?
- Can I get notified of deals by email?
1. I only see a few items, do you sell other stuff?
Nope, we only sell what you can see on the site, and it's only valid for a 24 hour period.
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2. What is the schedule for new items?
Our deals roll over every day at 10am, just in time for you to have settled into your desk with a hot cup of coffee. If you sign-up for our daily email, you'll get an email alert each morning.
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3. I missed yesterday's deals, can I still get something?
Sorry, we don't make any promises. You can try lodging a Help Desk request and you might be in luck.
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4. How do I return a product?
If you have a problem with your purchase, then you'll need to lodge a return request via the Help Desk. We'll get in touch with the details for return and you will need to send it back to us or directly to the supplier. Think of us as being like a normal shop - when you buy something and you have a problem, you take it back to the store. We run on the same principle, so shipping is at your cost.
You need to bear in mind that we will repair and/or replace faulty goods, but won't necessarily refund them. We also won't take goods back for "buyers remorse" - if you change your mind, there's no guarantee sorry.
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5. What are my payment options?
You can pay via MasterCard or Visa through our secure payment gateway.
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6. Why do I have to pay shipping on individual units?
We source goods from all around the country, from a myriad of different suppliers. This means that shipping rates will vary from item to item, and almost all items get drop-shipped directly from the supplier to your doorstep.
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7. What are my shipping options?
We ship all around the country via courier, but unfortunately you'll have to pay for rural delivery if you're not in a metropolitan area.
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8. Can I track my order?
Yep - you sure can. Login to your account and you'll be able to see the status of where it's at.
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9. Do you ship internationally?
Nope, we only ship within New Zealand (or occasionally to the Chatham Islands!). If you want to purchase something and you're not in Aotearoa, you're out of luck.
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10. Can I get notified of deals by email?
You sure can. Use the boxes at the top of the page, or visit our registration page. We'll fire through a notification of each day's deals around 10am every day. We hate spam, so we have full opt-out capability, as well as ensuring that your email is only used for FirstIn mailouts.
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